Most common reasons of inoperativeness of the plugin are listed in this article. Follow all recommendations to solve the problem.

Table of contents

  1. Missing wp_head and wp_footer template tags
    1. wp_head
    2. wp_footer
  2. 3rd-party theme or plugin
  3. JavaScript errors
  4. Wrong prefix of shortcodes
  5. Custom formatting

Ensure your active theme contains wp_head and wp_footer template tags. With the help of these tags (php-functions) WordPress knows where to connect style and script files. If the theme does not contain one of these tags, then Shortcodes Ultimate plugin (as well as many other plugins) will work incorrectly.

Open header.php file of your active theme and find call of wp_head() function there to ensure your theme contains wp_head tag. If you don’t find it, then add the function call manually, before </head> closing tag. The code should look like:

Open footer.php file of your active theme and find call of wp_footer() function there to ensure your theme contains wp_footer tag.If you don’t find it there, then add the function call manually, before </body> closing tag. The code should look like:

3rd-party theme or plugin

If something is not working, a likely cause is an outdated or  non -compatible plugin or theme. The best thing to do is to narrow down the cause. To do this you can temporarily:

  • Switch to a default WordPress theme (Twenty Sixteen/Seventeen etc.) and test again;
  • Disable all other plugins except for Shortcodes Ultimate itself, retest, and re-activate plugins until the issue occurs. This will help you find the culprit.

JavaScript errors

JavaScript errors are the most common problem. These errors often lead to incorrect operation of plugins or theme. If shortcodes like spoilertabsexpandcarousel or slider (this is not the full list) do not work, then most likely there are JavaScript errors.

To find out if there are any JavaScript errors on your site, open JavaScript console and search for any errors there. Use the following hot keys on the page with inactive shortcode to openJavaScript console:

  • Google Chrome: Ctrl+Shift+J (on PC), Cmd+Option+J (on Mac);
  • Firefox: Ctrl+Shift+K (on PC), Cmd+Option+K (on Mac);
  • Internet Explorer: F12 (then click console tab).
  • Instructions for other browsers.

Errors may be highlighted in red. If you see any errors in console you should eliminate them for correct operation of plugin. Please read this article of the codex carefully.

Wrong prefix of shortcodes

Please note that all shortcodes of Shortcodes Ultimate plugin have a special prefix in name. By default this prefix is su_. If, for some reason, you’ve added shortcodes to the editor without this prefix, they may not work. Ensure that all shortcodes are written with the necessary prefix, for example:

You can see the right prefix on plugin settings page at: Dashboard – Shortcodes – Settings – Settings tab. On this page, you will see “Shortcodes prefix” text field. The meaning of this field should match with the prefix used in editor.

Custom formatting

This tip may help you if you face any problems with operation of row and column shortcodes. Go to plugin settings page: Dashboard – Shortcodes – Settings – Settings tab. Find “Custom formatting” setting. Try to enable or disable “Custom formatting”. Press “Save changes” button after enabling/disabling.

More information on this setting can be found in “Plugin settings” article.