{"id":11,"date":"2016-05-29T17:22:56","date_gmt":"2016-05-29T17:22:56","guid":{"rendered":"http:\/\/getshortcodes.com\/?page_id=11"},"modified":"2025-07-07T17:59:47","modified_gmt":"2025-07-07T17:59:47","slug":"support","status":"publish","type":"page","link":"https:\/\/getshortcodes.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<p class=\"has-yellow-background-color has-background\">If you&#8217;re using any premium add-ons, please download and install the latest versions. You can do this on the <a href=\"https:\/\/getshortcodes.com\/account\/restore-purchase\/\">Restore Purchase<\/a> page<\/p>\n\n\n\n<div class=\"wp-block-getshortcodes-details-summary getshortcodes-details-summary\"><details><summary class=\"getshortcodes-details-summary-title\">Does Shortcodes Ultimate work with the Block Editor?<\/summary><div class=\"getshortcodes-details-summary-text\">\n<p>Yes. The plugin adds the <em>Insert shortcode<\/em> button to the following blocks:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Paragraph<\/li>\n\n\n\n<li>Shortcode<\/li>\n\n\n\n<li>Classic<\/li>\n<\/ul>\n\n\n\n<p>If you can&#8217;t find the <em>Insert shortcode<\/em> button in the paragraph block, enable the <em>Top toolbar<\/em> option:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/getshortcodes.com\/wp-content\/uploads\/2020\/10\/top-toolbar-1.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"669\" src=\"https:\/\/getshortcodes.com\/wp-content\/uploads\/2020\/10\/top-toolbar-1-1024x669.png\" alt=\"\" class=\"wp-image-36717\" srcset=\"https:\/\/getshortcodes.com\/wp-content\/uploads\/2020\/10\/top-toolbar-1-1024x669.png 1024w, https:\/\/getshortcodes.com\/wp-content\/uploads\/2020\/10\/top-toolbar-1-512x334.png 512w, https:\/\/getshortcodes.com\/wp-content\/uploads\/2020\/10\/top-toolbar-1-128x84.png 128w, https:\/\/getshortcodes.com\/wp-content\/uploads\/2020\/10\/top-toolbar-1-768x502.png 768w, https:\/\/getshortcodes.com\/wp-content\/uploads\/2020\/10\/top-toolbar-1-80x52.png 80w, https:\/\/getshortcodes.com\/wp-content\/uploads\/2020\/10\/top-toolbar-1-24x16.png 24w, https:\/\/getshortcodes.com\/wp-content\/uploads\/2020\/10\/top-toolbar-1.png 1505w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Watch the video below to see how it works:<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/getshortcodes.com\/wp-content\/uploads\/2020\/10\/su-5.1.0.mp4\"><\/video><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-getshortcodes-details-summary getshortcodes-details-summary\"><details><summary class=\"getshortcodes-details-summary-title\">How can I customize a shortcode?<\/summary><div class=\"getshortcodes-details-summary-text\">\n<p>Visit <a href=\"\/docs-category\/customization\/\">customization<\/a> docs category.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-getshortcodes-details-summary getshortcodes-details-summary\"><details><summary class=\"getshortcodes-details-summary-title\">Can I upgrade my license?<\/summary><div class=\"getshortcodes-details-summary-text\">\n<p>Yes. You can do that by navigating to <a href=\"https:\/\/users.freemius.com\/store\/3167\/subscriptions\" data-type=\"URL\" data-id=\"https:\/\/users.freemius.com\/store\/3167\/subscriptions\">Account \u2192 Renewals &amp; Billing<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-getshortcodes-details-summary getshortcodes-details-summary\"><details><summary class=\"getshortcodes-details-summary-title\">Insert Shortcode button is only visible for admins. How to fix?<\/summary><div class=\"getshortcodes-details-summary-text\">\n<p>This limitation is added to improve plugin security because shortcodes allowing display sensitive information and even load custom PHP scripts.<\/p>\n\n\n\n<p>Follow <a href=\"\/docs\/insert-shortcode-button-is-only-visible-to-admins-hidden-for-editors-and-authors\/\">this guide<\/a> to enable the button for Editors and other user roles.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-getshortcodes-details-summary getshortcodes-details-summary\"><details><summary class=\"getshortcodes-details-summary-title\">A shortcode isn&#8217;t working. How to fix?<\/summary><div class=\"getshortcodes-details-summary-text\">\n<p>Read <a href=\"\/docs\/shortcodes-do-not-work\/\">this article<\/a>.<\/p>\n<\/div><\/details><\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re using any premium add-ons, please download and install the latest versions. You can do this on the Restore Purchase page<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/getshortcodes.com\/api\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getshortcodes.com\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/getshortcodes.com\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/getshortcodes.com\/api\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/getshortcodes.com\/api\/wp\/v2\/comments?post=11"}],"version-history":[{"count":5,"href":"https:\/\/getshortcodes.com\/api\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":41465,"href":"https:\/\/getshortcodes.com\/api\/wp\/v2\/pages\/11\/revisions\/41465"}],"wp:attachment":[{"href":"https:\/\/getshortcodes.com\/api\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}